APPOINTMENT Policies

At Bare Bear Waxing, we value your time and ours and are committed to providing all of our guests with exceptional service. Since we reserve time especially for you, please provide as much notice as possible when making changes to your appointment or services. Working by appointment is our livelihood, and giving us advanced notice allows us a better opportunity to book another guest in your place. The following policies helps ensure we can provide the best service to all our clients while respecting everyone's schedule. Please review our policies with care before booking.
How to Make Changes to Your Appointment or Services 
​If you want to change the services you have booked, or need to cancel or reschedule your appointment, you must do so by 5:00 PM the day before your scheduled time to avoid a late notice fee. Larger appointments require 48-72 hours notice.
  • You can make changes online through the Appointments tab in your Vagaro profile up to 20 hours before your appointment (larger appointments require 48-72 hours, see below).
  • To notify us directly, contact us by phone call or text at (405) 702-3630 during our regular business hours (Wed & Thurs 10am-6pm, Fri & Sat 9am-4pm.) We may not receive replies to system generated texts through Vagaro, and do not check email or social media account dm’s regularly.
  • Changes made after the cut-off times will result in a minimum $34+ late notice fee per 30 minute block of booked services (approximately 50% of the scheduled services regular pricing). 

Services Over $100 and $150
For appointments with services totaling $150 or more, we require at least 72 hours notice to cancel or make any changes to the services booked. For appointments totaling $100 or more, we require at least 48 hours notice.
  • These appointments are automatically confirmed at booking, meaning you will not receive a confirmation request.
  • You can make changes, cancel, or reschedule online through the Appointments tab in your Vagaro profile up to 72 hours (for services $150+) or 48 hours (for services $100+) in advance of your appointment time.
  • If your appointment is on a Wednesday or Thursday and you need assistance canceling or changing it, you will need to contact us by 4:00pm on the Saturday prior, as we are closed after that until Wednesday.
  • Late changes or cancellations within the 72-hour window (for services $150+) will result in a late notice fee of $94+ based on the scheduled services.
  • Late changes or cancellations within the 48-hour window (for services $100+) will result in a late notice fee of $64+ based on the scheduled services.

Credit or Debit Card on File Requirement
We do not require pre-payment or charge deposits to book appointments (see below for exceptions). However, a valid credit or debit card is required to be stored securely in your profile in our booking system in accordance with this policy and may be used as the form of payment for the late notice fee in the event an appointment is changed, canceled, or rescheduled after the cut-off times stated above. Card information is kept safely secured and encrypted in our system, and it can only be viewed or edited by you once it is saved. You have the option to use your card on file to pay for your services or you may use a different card or cash.  Alternatives: If you do not want to keep a card on file you may receive waxing services on a walk-in basis or keep a gift card on file as a deposit. 

Policy Compliance & Non-Refundable Deposits
Clients who repeatedly disregard our policies—such as arriving late, providing insufficient notice, or missing appointments—may be subject to booking restrictions. This may include being required to pre-pay in full or reserve with a non-refundable deposit.
  • Deposits will be applied toward your service at checkout, but are forfeited if you cancel or reschedule.
  • If you prefer not to pay a deposit each time, you may keep a gift card on file to make ongoing bookings easier and more convenient.
  • In cases of late cancellations, last-minute changes, or missed appointments, the full cost of services may be charged.​
We reserve the right to enforce these policies to ensure fairness for both our team and other clients. Alternatively, services can be accessed on a walk-in basis, subject to availability.

Canceling Due to Illness or Exposure
If you are feeling unwell or have been exposed to someone with symptoms of a  contagious condition, please cancel your appointment asap. Do not wait to see if you feel better by your appointment.
  • We do not charge a late notice fee for illness-related cancellations if you notify us as soon as possible and are in good standing. 
  • Arriving sick is considered a violation of our Health & Safety Policy. If you arrive to your appointment displaying signs of illness, we reserve the right to refuse service and charge a minimum $50 health & safety policy violation and late cancel fee.
We appreciate your honesty in helping us maintain a safe and healthy environment for everyone. 

Punctuality
  • Please plan to arrive 5-10 minutes early to allow time for check-in and restroom use.
  • We want to give you the best service while respecting our other guests time. If you are more than 5 minutes late, we may not be able to accommodate you and the late notice fee will apply.

Appointment Confirmations
We require confirmation for all appointments to help us manage our schedule with certainty and respect everyone's time.
  • Our booking system sends automated reminders and confirmation texts, emails, and/or push notifications 48 hours and 2 hours before your appointment.
  • We typically follow up on unconfirmed appointments the day prior.
  • If your appointment is not confirmed by 5:00 PM the day before, it will be canceled as a courtesy to help reduce the chance of incurring a no-show or late cancellation fee.
  • If you'd prefer not to manually confirm each time, let us know – we're happy to place a note on your file to confirm on your behalf unless we hear from you otherwise.​
We do not make exceptions for late notice of service changes, cancellations, reschedules, or no-shows, as this policy applies to all clients equally. Thank you for understanding and respecting our policies. We appreciate your business and look forward to serving you!